While there is a clear appetite to leverage AI, businesses need to strike a balance between speed and caution in its deployment.
This is crucial for customer-facing teams, who face increased pressure to drive revenue in a challenging business environment.
When it comes to ambitions for AI, over a third (35%) of workers highlight hopes for improvements to training, onboarding, and/or upskilling, and even a better work/life balance. The incentive for business leaders is to source more information from trusted and credible partners in the face of misinformation about AI, which is a key issue for 59% of employees.Īmbitions for AI are high-but education is neededĪI has already shown its ability to boost productivity and 44% of workers believe that AI will lead to greater efficiency in the workplace while 39% state that AI will allow them to spend less time on admin. Greater education is needed around the uses of it to support the daily work of teams-with 63% stating that there is a lack of understanding, and almost 3 in 4 employees stating they would be interested in learning more about how AI can benefit them. But despite optimism, more work is needed to get the most value out of AI. The report found that 64% of employees are optimistic about AI in general-rising to 68% of those aged 25 to 34. NEW YORK-( BUSINESS WIRE)-Aircall, the phone and communication platform, today launches a global report analyzing the behavior and attitudes towards the potential of AI in the workplace of 3,500 employees within SMBs in Australia, Canada, France, Germany, the UK, and the U.S.
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